Frequently Asked Questions (FAQ)
1.What are you buying with JENTIS SaaS?
By purchasing the JENTIS SaaS you obtain the right to use all components of our cloud-based Software and to store and process your website data with the help of the JENTIS Tag Manager for your own purposes and along your preferences. You can choose between various geographic hosting locations for JENTIS servers within or outside of the EU/EEC and you gain the technical capacity to configure the JENTIS Tag Manager in a compliant way.
2.Can the JENTIS Terms & Conditions be adjusted or modified?
As a multi-tenant, multi-user SaaS provider, JENTIS needs to apply uniform terms for all our Customers and cannot change our licensing scope and delivery methods on an individual basis. We have thoroughly designed the T&Cs in line with our policies and processes to provide for a fair and balanced relationship with our Customers, while reflecting an acceptable risk based on the underlying transaction.
For specific changes to payment options or website tracking volume, your JENTIS representative can discuss available options.
3.Why do you need the Data Processing Agreement (DPA) with JENTIS?
To provide its service, JENTIS processes the data of its customers exclusively on their behalf and based on their instructions. Therefore, JENTIS acts exclusively as a processor under GDPR and as such is obliged to sign a DPA regulating its processing activities on behalf of the controller – our customer.
4.Why do we encourage you to use the JENTIS Data Processing Agreement (DPA) instead of your own data processing agreement?
To fully comply with the requirements of applicable data protection laws, our DPA has incorporated the EU Standard contractual clauses for controllers and processors in the EU/EEA, while reflecting the specificities of our service. In this way, we provide our customers with a DPA, which is optimally tailored to the scope and nature of data processing activities within the JENTIS Software.
5.Does JENTIS have a data protection officer (DPO)?
Yes, JENTIS has a Data Protection Officer (DPO):
DataCo GmbH
Dachauer Street 65
80335 Munich
Germany
For all data protection related questions, please contact us directly via privacy@jentis.com
6.Is JENTIS ISO Certified?
Yes, JENTIS is ISO 27001:2013-certified.
You can download our ISO 27001:2013 certificate here (a link to download form).
7.Does JENTIS offer a Service Level Agreement?
By default and as a standard JENTIS offers to commit to the following Service Level Objectives. For enterprise customers upon request we offer a standard Service Level Agreement.